FAQs

SHIPPING

🚚 When will my order arrive? 🚚

When I get your order I try really really hard to have it ready to be dispatched in 1 - 3 business days and the delivery time frame varies from state to state. See below for estimated delivery time frames.

Please be aware that when I launch a new product or have a sale this time frame can extend. At the moment my dispatch team consists of me and two very unhelpful, ball addicted dogs but I promise to work as hard and fast as I can.

Delivery time frame:

Same City (Sydney): 1 - 2 Business Days

NSW, VIC, QLD, ACT: 1 - 5 Business Days

WA, NT, TAS: 4 - 10 Business Days

✈️ Do you deliver internationally ✈️

I ship anywhere my courier can go! If you don’t see your country listed in the drop down menu, email me and I will see if I can arrange delivery for your country. Flat rate $15AUD unless the country is a bit trickier to send to then there will be an extra fee.

😷 *COVID and International Deliveries* 😷

International deliveries are still going but are experiencing delays - typically the delivery time frame for international is 4-8 weeks. Sending to New Zealand, US and UK takes typically about 2 weeks but can take up to 4 weeks. Some parcels (particularly Canada and Ireland) are getting shipped by sea which can take between 1-3 months to arrive.

🚚 πŸ’¨ Do you offer Express Shipping 🚚 πŸ’¨

Not yet but soon.

COMMISSIONS
If you have an idea for something and you think I'd be the person to create it I'd love to know! Email me at dm_me_babe@sadness.academy Jewellery, embroidery... anything :) xx

RETURNS AND EXCHANGE

The world isn’t perfect - I would never send out something faulty on purpose and stuff can get damaged in the post. If you have an issue with your product please contact me. But also Matthew from legal made me include this boring bit below which is a very bureaucratic basic concept of my returns and exchange policy. It’s just not written funny.

Β 
REFUND AND RETURN POLICY

No refunds unless the product is faulty or damaged in the post. The refund will be processed once the product has been returned to me. I can also offer you store credit.

EXCHANGE POLICY

All product sizes are clearly stated in the product descriptions, please be sure to check the measurements before purchasing. If you purchased something and it does not fit correctly please email me at dm_me_babe@sadness.academy - I can refuse the exchange if there is damage to the product. All exchange costs are to be paid for by the customer. If the product does not get returned or lost in the mail I cannot issue the exchange. Your replacement will be posted once the product you wish to exchange has been returned.